Getting started6 min read
A new plan. A practical place to begin.
Turn a new NDIS plan into a manageable set of questions, conversations and next steps.
Read the guideGood questions.
Useful next steps.
Original, plain-English guides to help you prepare for conversations with us and the other people in your support team. Read at your own pace and use what helps.
8 guides
Choosing support6 min read
Choose a support team that fits your life.
Questions to compare providers, explore fit and understand recommendations before deciding.
Read the guide
Changes and transitions6 min read
When your situation changes, start with what is different.
Prepare a clear account of changed needs, everyday effects and questions for your NDIS contact.
Read the guideChanges and transitions5 min read
Changing providers, with continuity in mind.
Plan notice, consent, practical handover and the first check-in with a new provider.
Read the guide
Families5 min read
Family conversations that keep the person at the centre.
Prepare family priorities, include a child’s voice and plan communication across a support team.
Read the guideChoosing support6 min read
Understand the arrangement before you say yes.
Make service scope, costs, communication, cancellation and exit terms easier to discuss.
Read the guide
Rights and concerns5 min read
Speak up, and find the right place for your concern.
Distinguish everyday feedback, provider quality concerns and a review of an NDIA decision.
Read the guideGetting started4 min read
Make the first conversation your own.
What to bring, who can join and which practical questions to ask before starting with us.
Read the guideSomething to keep beside you.
Use the downloadable worksheets and interactive prompts alongside these guides.