Your practical next steps
From a first enquiry to one useful conversation
You can prepare without sharing personal records through the website.
- Choose a questionWrite one short topic.
- Set up accessAsk for the meeting and access needs you prefer.
- Agree the follow-upAgree who acts and when to check back.
Open a question to see what to do next. You can add a situation to your conversation summary. Selections stay in this browser tab until you review and choose to send them.
What would make this conversation useful to you?
Choose the situation closest to yours
I have a question or priority
Do this next: Write it as one short sentence. Add what you would like to understand by the end of the conversation.
Go to question 2I do not know where to begin
Do this next: Start with one thing that is difficult to organise or one part of support you want explained. You do not need a complete plan for the conversation.
Go to question 2
What would help you take part comfortably?
Choose the situation closest to yours
I know how I want to meet
Do this next: State whether you prefer an online or in-person conversation, how you communicate and whether you want a trusted person present.
Go to question 3I need to discuss access or communication
Do this next: Ask about an accessible location, interpreter, breaks, written information or other adjustments before confirming the meeting.
Go to question 3
What should be clear before ongoing work starts?
Choose the situation closest to yours
I am ready to ask about an introduction
Do this next: Ask about scope, provider arrangements, availability and any fee. A meeting is confirmed after your enquiry; it is not booked by reading this guide.
Make your next action clearI have already had an introduction
Do this next: Confirm the next action, who will do it and when to check back. Take more time or compare options if that would help you decide.
Make your next action clear
Send a brief enquiry when you are ready
Give a preferred contact method and a short topic. Do not attach a plan, NDIS number or health reports; agree a suitable document-sharing channel separately.
- One question or topic
- How you prefer to meet and communicate
- Any practical access preferences
Read the full guide
Open only the explanation you need, or read them all.
Choose a starting point
Think of something you would like to be easier in everyday life. Say what is working, what feels difficult and what you want to understand next. It is fine to bring questions rather than a finished plan of action.
Use the enquiry form to discuss a preferred format and check Sydney time when agreeing an appointment. Online, in-person and weekend arrangements are discussed and confirmed after an enquiry.
Decide who you want with you
You can ask for a trusted person to join. Tell us about a communication preference, language need or access arrangement before the appointment so you can discuss what is possible and any cost.
Choose how much you feel comfortable sharing. The first enquiry does not require you to email diagnoses, reports, a plan or an NDIS number. Documents can be discussed later through a method agreed with us.
Ask about practical fit
Ask about current availability, your suburb, online or in-person options and the kind of coordination available. Check who would be responsible for the service and how any provider or subcontractor arrangement would work.
Confirm fees before the appointment or ongoing work. The enquiry form does not take payment. An introduction does not automatically commit you to a service agreement.
Leave with one clear next step
Before finishing, check what you have agreed: the next action, who will do it and when you will make contact again. It is also a valid next step to take time, compare options or ask another question.
You can use the conversation workbook to keep your own notes. It stays with you. The website does not receive what you write on paper or add to a copy on your device.
How the appointment is arranged
Use the enquiry form to request an introduction. We will discuss availability, your preferred format, access needs and any applicable fees before the time is confirmed.
Online or in-person arrangements depend on the proposed work, location and current capacity. An enquiry does not commit you to an ongoing service.
Go to the source
General preparation guidance. Use the current official page and the details of your own plan for decisions.