Talk about what matters
Bring the questions you want answered and say what you would like support to make easier. A trusted person can join if you choose.
WORKING WITH TANDIVRA SUPPORT
Start with your life.
Then plan the support.
What matters to you comes first: your priorities, the people you trust and the way you want to communicate. A first conversation with us helps you decide the next step.
Coordination for Greater Sydney by arrangement. Ask us about your suburb, meeting location and current availability.
One conversation, then one agreed next step
- Talk about what matters in everyday life.
- Confirm the service scope, provider arrangement, access needs and fees.
- Agree the next action, who owns it and when to check back.
From first contact to review
Open the full working processAsk
Send a brief topic and contact preference.
Agree
Clarify scope, arrangements and any fee.
Review
Confirm actions and a time to check back.
See the process from first contact to reviewListen, clarify, connect and review.
A conversation
with a clear direction.
This is a shared process. You can pause, ask a question or review the arrangement as you go.
- 1
Listen
Start with your priorities and what is working.
- 2
Clarify
Understand choices, roles and what needs agreement.
- 3
Connect
Agree who will take the next practical action.
- 4
Review
Check what helps and what needs to change.
ONE STEP AT A TIME
A clear start.
A shared understanding.
An introductory conversation clarifies fit and practical arrangements before any ongoing service is agreed.
Clarify the arrangements
Discuss the type of coordination, who would provide it, capacity, area, costs and how you would stay in touch. We will confirm our scope and provider arrangements.
Choose your next step
Take time to decide. Before ongoing work, agree the service terms, responsibilities, consent and the way relevant information will be exchanged.
Choose what to discussPractical questions about plans, providers and changes.
CONVERSATIONS WE CAN START
Practical questions.
Everyday priorities.
These are common areas of support coordination to discuss with us. The work available to you depends on your plan, the agreed scope and provider arrangements.
Making sense of a plan
Which supports are included? What needs attention first? Who can clarify a budget or funding period?
Choosing a support team
Which options fit your goals, location and communication needs? What would you like to ask providers before deciding?
Keeping people connected
Who needs to speak with whom, what information can be shared and what is the next agreed action?
Reviewing what is working
Are supports helping in everyday life? Are there missed visits, unclear costs or other issues to raise?
Preparing for change
What happens when routines, needs or providers change? What needs to be ready for a smooth handover?
Building confidence
Which parts would you like to manage yourself, and where would guidance make the next step easier?
Read the NDIA’s explanation of support coordination . Coordination does not replace clinical assessment, therapy or NDIA funding decisions.
Make the conversation work for youParticipants, families, communication and access.
YOUR PEOPLE, YOUR CHOICE
A conversation
that includes you.
You choose who is involved and what you share. Tell us about language, communication or access needs before the appointment.
For participants
Bring your own priorities and questions. You can ask someone you trust to join, compare your options and take time before agreeing to a service.
First-conversation prompts →For parents & carers
Start with your child’s strengths, preferences and everyday routines. Include their voice in ways that work for them and discuss the people already involved.
Family prompts →For people making a referral
Start with the person’s permission or appropriate authority. Contact us to check fit and availability, then agree a suitable way to exchange any further information.
How to introduce someone →Making a referral or introducing someoneCheck consent, fit and responsibilities before sharing records.
A RESPECTFUL INTRODUCTION
Making a referral?
Contact us first to discuss whether we can help. In an initial enquiry, provide your own contact details and a brief request to discuss a referral.
Check that the person understands and agrees to the introduction, or confirm the authority under which you are contacting our coordinator. Agree how the person would like to take part.
Keep NDIS numbers, plan documents, diagnoses and health reports out of the initial enquiry. Any further information should be shared through a method agreed with us.
Discuss a referralWhat to settle before work beginsYour choices, scope, fees, next steps and further preparation.
BEFORE YOU SAY YES
Your choice.
Your pace.
You can compare coordinators and providers. Ask about business relationships, available alternatives and the reasons for a recommendation. The final choice remains yours.
If an arrangement is not working, discuss the problem and what needs to change. Check notice terms and organise a handover so essential supports can continue.
Questions to ask providers →LET’S TALK
A conversation starts
with a hello.
Monday–Friday, 9am–5pm, Sydney time. Online introductions are 30 minutes; in-person meetings and weekends are arranged directly with us.