Privacy & accessibility

Compas Care Coordination is the website name. Legal operator: X. ABN: 55 162 807 944. Responsible contracting provider: X. These details are being completed and must be confirmed before any paid engagement. Contact the privacy contact through our enquiry form, selecting “Privacy enquiry”.

The enquiry team and administrative support receive the information in the nominated administrative inbox. Administrative handling country: X. Website delivery and email processing use Cloudflare and Google Gmail; information may be handled outside Australia. Their current processing information is available in the Cloudflare privacy policy and Google privacy policy. Ask about handling locations before sharing information if this affects your decision.

General enquiries collect your name, email, optional phone, topic, optional Sydney area and a brief message. If you choose to share a conversation summary, it includes only the prompts, situations and route choices you selected. Those choices may reveal support needs, so sharing them requires a separate explicit consent. We use your information to understand and respond to your enquiry. You can enquire without a summary; anonymous feedback is also available.

We do not request NDIS numbers, diagnoses, reports, plan documents or attachments in this form. Please use your own contact details. If you are speaking for someone else, have their permission or appropriate authority and keep identifying details out of the initial enquiry. A suitable channel for participant documents must be agreed separately with the responsible provider.

Nothing in a checklist or guide is sent just by selecting it. You can review, remove or clear selected items before sending. The server sends a summary only with your enquiry and consent. Your enquiry is not published or used to add you to a marketing list.

If you request a copy, the website attempts to email your enquiry and selected summary to the address you provide, using our temporary administrative Gmail account through Google Apps Script. The sender address is visible in that email. Please use your own email address. Delivery limits or temporary failures can prevent a copy; the confirmation tells you if sending could not be confirmed. You can save or print immediately and ask the team for help. Email is not a secure channel for sensitive participant records. Delivery IDs and hashed recipient counters limit duplicates and abuse. Old records are removed when this service next processes a request; summary contents are not kept in those counters.

Selected checklist prompts and situations you explicitly add from guides are kept in session storage in the current browser tab for up to two hours, or until you clear them. This enables a summary to move between our pages. Contact details and message text are not written to that storage. Searches and reading preferences stay in the current page. If tab storage is blocked, save a copy before leaving the page.

HTTPS, server-side validation, a fixed team recipient and submission rate limits protect the enquiry process. The website does not use advertising trackers or analytics scripts and does not create a public enquiry database. Hosting and mail systems still process technical delivery and security information.

Enquiry emails remain in the administrative inbox for follow-up and any applicable record-keeping obligations. Ask through the privacy contact for access, correction, withdrawal of optional consent or deletion where permitted. Withdrawal cannot recall an email already delivered. We explain any legal reason that prevents deletion. Later service records follow the policy of the responsible contracting provider.

Use the contact form for a privacy question or a correction. Tell us what you want reviewed and a safe way to respond. You may ask a trusted supporter or advocate to help. You can also contact the Office of the Australian Information Commissioner or the Information and Privacy Commission NSW about the pathway that applies.

Keyboard navigation, visible focus indicators, labelled controls, text alternatives and adjustable reading preferences support access. Ask for another format, communication support or assistance using the form. These measures are not an independent certification of accessibility.

Read service information and your rights for business details, responsible-provider arrangements, choices, fees and complaints. Photographs and graphics illustrate the topics discussed. External sources have their own privacy policies and current guidance.