My plan, access or another NDIA decision
Read the decision letter and the NDIA review instructions.
Find decision-review guidance →Official information, easier to find
Rules, forms
and useful guidance.
Choose what you need to do. Find the official instructions, the right form and the organisation responsible.
Links checked 31 October 2026. Completed official forms belong with the organisation named in their instructions.
What do you need to do?
Prefer Easy Read?
Find official booklets with pictures and simpler explanations, plus Braille and other formats.
If there is immediate danger, call 000. This website cannot respond to emergencies.
Decision review or service concern?Compare the two pathways before choosing a contact.
Find the right official starting point
Compare the concern and review pathwaysName the task
A plan question, consent, a concern or a review.
Open the source
Use the current official guidance and form.
Keep a record
Check instructions and keep a copy of what you send.
A decision or
a service concern?
These lead to different organisations. Start with what you want to question.
What is the concern about?
The quality or safety of a provider’s service
Find the provider-complaint pathway and NDIS Commission guidance.
Find service-concern guidance ↗If there is immediate danger, call 000. This website cannot respond to emergencies.
Apply or find your starting pointApplication instructions and the access request form.
01 / OFFICIAL PATHWAY
Apply or find your starting point
Begin with an NDIS partner. If a form is useful, use the version on the official website.
NDIA · Web guide
Back to topics ↑How applying works
Explains the application pathway and the access request form.
NDIA · PDF formAccess request form
Open the official form and its instructions.
Use a plan, compare services and understand costsFunding, plan management, service agreements, pricing and provider changes.
02 / OFFICIAL PATHWAY
Use a plan, compare services and understand costs
Keep your plan, provider agreement and funding arrangements in the same conversation.
NDIA · Participant guide
Back to topics ↑Using your funding
A practical guide to putting funding into use.
NDIA · Participant guideWho manages the funding?
Compare self-management, plan management and NDIA-management.
NDIA · Web guideService agreements
Questions and arrangements to settle with a provider.
NDIA · Official publicationsCurrent pricing schedules and guidance
Check the current documents rather than relying on an old price guide.
NDIA · Web guideChanging providers
Read the official steps before changing an arrangement.
Ask about changing a planCurrent guidance, reassessment and variation forms.
03 / OFFICIAL PATHWAY
Ask about changing a plan
The official guide explains which request fits the change. A reassessment and a variation use different forms.
NDIA · Step-by-step guide
Back to topics ↑How to ask for a plan change
Start with the guide and check who can submit the request.
NDIA · PDF formPlan reassessment request
The official reassessment form.
NDIA · PDF formPlan variation request
The official variation form.
Consent and access to informationGive consent or request participant information.
04 / OFFICIAL PATHWAY
Give consent or ask for your information
Choose who may be involved, for what purpose and for how long. Use the official channel for completed forms.
NDIA · Web guide and Easy Read
Back to topics ↑How to give consent
Explains permission to share information or act on your behalf.
NDIA · PDF formConsent for your NDIS information
Open the official consent form.
NDIA · Online requestRequest your participant information
Ask the NDIA for information held about your application or plan.
Question a decision or raise a service concernReview instructions, complaint pathways and the Tribunal.
05 / OFFICIAL PATHWAY
Question a decision or raise a service concern
Choose the right pathway. An NDIA decision review is different from a complaint about a provider or worker.
NDIA · Guide and instructions
Back to topics ↑Ask for an NDIA decision review
Read the decision-review steps and check the instructions and dates in your letter.
NDIA · PDF formRequest a review of a decision
The official internal-review request form.
NDIS Commission · Guidance and online reportRaise a provider or worker concern
The official service-quality and safety concern pathway.
Australian Government · TribunalAdministrative Review Tribunal
Find the Tribunal’s current review information and application instructions.
Understand support coordinationOfficial explanations for participants and coordinators.
06 / OFFICIAL PATHWAY
Understand the coordination role
Use these guides to clarify expectations before agreeing to support.
NDIA · Participant guide
Back to topics ↑What a support coordinator does
Explains the role and the three coordination levels.
NDIA · Provider guideWorking as a support coordinator
Provider responsibilities and specialist-role requirements.
Provider manuals, checks and templatesReporting, standards, registration and worker checks.
07 / OFFICIAL PATHWAY
Provider manuals, checks and templates
For people arranging or delivering services. Confirm which obligations apply to the actual engagement.
NDIA · Manual and DOCX templates
Back to topics ↑Reporting requirements and templates
Find the official implementation and progress-report templates.
NDIS Commission · Practice standardsSpecialist coordination standards
Read the specialist coordination module.
Service NSW · Application guideApply for an NDIS Worker Check
Check the NSW application process and eligibility for the worker check.
NDIS Commission · Official registerFind a registered provider
Check a provider’s published registration information.
NDIS Commission · Plain-language guidanceNDIS Code of Conduct
Read the expectations for NDIS providers and workers.
Read the current legislationThe Act, Code of Conduct and Practice Standards rules.
The legislation.
The current text.
These links open the latest text on the Federal Register of Legislation. Read commencement and version information there.
National Disability Insurance Scheme Act 2013 ↗
The main Commonwealth Act for the scheme.
Federal Register of Legislation · Latest textNDIS (Code of Conduct) Rules 2018 ↗
The legislative Code of Conduct.
Federal Register of Legislation · Latest textNDIS (Provider Registration and Practice Standards) Rules 2018 ↗
Registration and practice-standard rules.
Federal Register of Legislation · Latest textNot sure which pathway fits?
Answer three short questions to find a practical starting point.