NDIS
Understand support coordination
Read the NDIA’s explanation of the role and the different levels of support.
Read the official guidancePRACTICAL HELP, AT YOUR PACE
Practical tools and resources.
Start with one topic. Prepare a conversation, find an official form or look up a word. Review any selected prompts before choosing to share them.
Three PDF downloads · interactive checklists · searchable glossary · no sign-up. General conversation prompts; your own plan and circumstances guide any decisions.
Choose a tool. Your selections stay in this browser tab until you review and choose to send them.
Personal checklistsPrepare for a first conversation, provider choice, handover or family discussion.
Turn a resource into a next step
Open the personal checklistsChoose a topic
Pick the checklist or worksheet you need.
Note one question
Review what to keep in your conversation summary.
Use the conversation
Agree an action, a person and a follow-up date.
THINK IT THROUGH
Start with what
matters to you.
Tick a prompt when you have thought about it. There is no required score. Marked prompts form a conversation summary in this browser tab for up to two hours. Nothing is sent until you review it, give consent and select Send.
Your first conversation
Start with what matters to you. You can leave any question for later.
Before choosing a provider
Use the same questions with each provider so you can compare answers in your own time.
When your supports change
A short timeline can make a conversation clearer. Speak with your NDIS contact about plan decisions.
For parents and carers
Keep your child’s voice, strengths and everyday life at the centre of the discussion.
Keep personal notes on your own device or on paper. Agree a suitable way to exchange documents with us before sending any NDIS numbers, reports or health information.
Plain-English glossarySearch for a word, then open its explanation.
PLAIN WORDS
Find the word.
Start the conversation.
24 short explanations. These help you ask a question; your own plan and current official guidance supply the detail.
24 terms
NDIA
The agency that administers the NDIS and makes eligibility and funding decisions.
NDIS partner
A local area coordinator or early childhood partner who helps with information and local connections.
Support coordination
Help to understand a plan, connect with supports and build skills to coordinate them.
Plan management
Help with administering funding, claims and payments. It is different from coordination.
Service agreement
The arrangement you agree with a provider about support, cost and responsibilities.
Plan variation
A change to part of a current plan. Ask your NDIS contact about the appropriate process.
Plan reassessment
A process for considering significant changes and a new plan. Use the current NDIA guidance.
Funding period
A period within a plan that affects when funding is available. Check the details in your own plan.
Plan goals
The goals recorded in your plan. Discuss how a proposed support relates to your own priorities.
Provider
A person or organisation delivering a support or service. Check who is responsible for the particular arrangement.
Registered provider
A provider whose registration status can be checked through the NDIS Commission’s register.
Choice and control
Having a meaningful say in your supports, the people involved and decisions about your life.
Consent
Agreeing to a particular action or information exchange after understanding what it involves.
Information sharing
Exchanging relevant information with agreed people through a suitable method and authority.
Conflict of interest
A connection or interest that could influence a recommendation or decision. Ask about alternatives and relationships.
Handover
The agreed transfer of relevant information and actions when a support arrangement changes.
Notice period
The amount of advance notice described in an agreement for a change or ending.
Cancellation terms
The agreed conditions for cancelling, including notice and any applicable charges.
Early childhood partner
An NDIS partner who can help families understand early childhood pathways and connections.
Local area coordinator
An NDIS partner who can help with scheme information, local connections and relevant pathways.
Community supports
Activities and supports available through the wider community, alongside other systems.
Mainstream services
Services such as health and education with their own roles and responsibilities.
Decision review
The process for challenging a decision. Check the decision letter and official NDIA guidance.
Provider complaint
A concern about a service or provider. Quality and safety concerns may be raised with the NDIS Commission.
Sources: support coordination , NDIS partners , service agreements and plan changes . Definitions are introductory, not a glossary of legal eligibility rules.
Official information and useful linksFilter the sources or go straight to current forms and rules.
Open the official forms and rules library → · Coordination levels explained →
GO TO THE SOURCE
Useful information.
From official sources.
These links open the NDIA or NDIS Commission website. They provide scheme information and tools; they are not a recommendation of any particular provider.
10 official resources
NDIS
Find a registered provider
Use the official provider finder as one starting point for your own research.
Read the official guidanceNDIS Commission
Check registration
Search the Commission’s register for a provider’s registration status.
Read the official guidanceNDIS
Discuss a service agreement
Understand what to clarify about supports, responsibilities, costs and changes.
Read the official guidanceNDIS
Change providers
Plan notice, continuity of support and the handover before moving on.
Read the official guidanceNDIS
Help for your child
Explore early childhood partners, early connections and where to begin.
Read the official guidanceNDIS
Ask about a plan change
Find out how variations and reassessments work and who to talk to.
Read the official guidanceNDIS
Review an NDIA decision
Check the official process and the deadline in your decision letter.
Read the official guidanceNDIS Commission
Raise a provider concern
Report concerns about the quality or safety of NDIS supports and services.
Read the official guidanceNDIS
Find your NDIS contact
Get scheme help, local contacts and information about accessible communication.
Read the official guidanceChecked 31 October 2026. Official guidance can change. Use the current information on the linked page and the details in your own plan.
More ways to use these materialsGuidance, printed prompts, further reading and a conversation when you need it.
Prefer a little guidance?
Use three short questions to find a useful starting point, or go straight to the official forms and rules.
KEEP SOMETHING HANDY
Take the prompts
with you.
The workbook includes all four checklists with space for your own notes. You can print it, use it offline or bring it to a conversation.
TANDIVRA SUPPORT · CONVERSATION WORKBOOKYour priorities.
Your priorities.
Your questions.
Your next step.
First conversation · provider questions · changes and handover · families
Download PDFA text-based PDF; the same prompts are available above in HTML.
A NEXT STEP WITH US
Have a question
you would like to talk through?
Book an online introduction, or contact us to arrange a conversation in person. Confirm service scope, availability and any fees before an engagement.
A small toolkit.
A useful difference.
Download directly. Keep your notes on your own device or paper and agree how to share any personal documents.
Conversation workbook
Your priorities, questions for providers, changes and family conversations. All four checklists in one place.
Download workbook PDFProvider conversation sheet
A consistent set of questions, space to compare answers and a next-step review. For your own decisions.
Download provider sheet PDFSupport handover planner
What continues, what changes, consent, responsibilities and dates. Plan continuity before a transition.
Download handover PDFPDFs are preparation tools, not assessments, contracts or funding recommendations. Their prompts are also available in the related HTML guides.
Read the story behind the questions.
Eight guides explain how to prepare, compare options and organise the next conversation.