Your questions.
Clearer answers.

Start with an NDIS partner: an early childhood partner for a child younger than 9, or a local area coordinator for an older child or adult. They can explain access and other supports in your area. Call the NDIS on 1800 800 110 to find the right contact. NDIS: how to apply.

Discuss the everyday situations where your child needs support with a GP or treating professional. For children younger than 9, contact an early childhood partner. A child younger than 6 does not need a diagnosis to start the early childhood approach; eligibility for a funded plan is a separate assessment. NDIS: help for your child.

They have different roles. NDIS partners, including local area coordinators and early childhood partners, provide scheme guidance and community connections. Support coordination is a funded support when included in your plan. The NDIA makes eligibility and funding decisions. NDIS: partners.

Teaching, learning adjustments and educational support are school responsibilities. Eligible disability-related needs outside those responsibilities may be considered by the NDIS. Ask the school and your NDIS contact to clarify who is responsible for the support you need. NDIS: mainstream responsibilities (PDF, pp. 29–31).

Tell us who you would like involved. Discuss communication or access arrangements beforehand. Where someone acts or exchanges information on another person’s behalf, clarify consent or appropriate authority.

Check your agreed contact arrangements and ask the provider for a response or another contact person. Keep a record of missed communication and any effect on essential supports. If the arrangement still does not work, check notice terms and organise a handover to another coordinator. You can also raise a concern with the Commission about missing or poor-quality NDIS services. NDIS: changing providers.

No. Follow the decision-review instructions in the NDIA decision letter. An internal review of a reviewable decision generally needs to be requested within three months of receiving it. The NDIS Commission handles concerns about services and workers, rather than deciding your plan budget or eligibility. NDIS: request a decision review.

Read your goals, budgets, funding periods and the supports included in your plan. Write down what you need first and which services you already use. Ask your my NDIS contact about an implementation meeting. A coordinator, if funded in your plan, can help organise priorities and provider discussions. NDIS: the coordinator's role.

Check whether your plan includes support coordination funding. If you are unsure, ask your my NDIS contact. Funding and the level of coordination depend on your plan and circumstances. NDIS: support coordination.

Ask how they will support your goals, when they can start, who will work with you, what they charge and how cancellations work. Compare options and check any proposed service agreement before signing. Your coordinator may help you research and compare; the decision remains yours. NDIS: questions to ask.

Keep a short record of missed visits and explain what you need to change. Check your service agreement for notice and cancellation terms. You can ask for a different arrangement or look for another provider before ending the current service, so there is less risk of a gap in support. NDIS: changing providers.

Check your plan and statements with your plan manager if you have one. Compare available and committed funds with the services planned for the rest of the funding period, including agreed travel and cancellation costs. Ask your coordinator or NDIS contact to review your service schedule early; do not wait for the budget to run out. More funding is not automatic simply because a budget has been spent. NDIS: changing your plan.

A coordinator can help identify other suitable providers and community or mainstream services, check availability and discuss alternatives with you. Ask for the options, expected wait times and a plan for what happens in the meantime. NDIS: connecting with supports.

Tell your NDIS contact what has changed and keep relevant evidence, such as recent reports from treating professionals or support workers. Your current plan may be flexible enough to help. Otherwise, ask about a plan variation or reassessment; the NDIA decides the request. NDIS: plan changes.

Yes. You choose your coordinator and can change without waiting for your plan to end. Check the notice period in your service agreement and ask for a handover of relevant information with your permission, so your supports continue. NDIS: finding a coordinator.

Ask who will be your main contact, what they will do, how and when they will update you, their fees, cancellation terms, any connections to providers they recommend, and how to raise a concern. Request a clear service agreement. NDIS: service agreements.

No. A plan manager helps with claims, provider payments and monitoring funding. A support coordinator helps you connect with supports and build confidence in organising them. NDIS: the difference.

Ask about the full rate and any relevant travel, non-face-to-face work, reports, cancellations or notice charges. Check what must be agreed before a charge is incurred. Use your own plan and the current official guidance to clarify the proposed arrangement.

Discuss the current agreement, continuity of essential supports, who takes each action and which information can be shared with consent. Agree a first check-in with the next provider. The handover planner is a personal tool for preparing these questions.

You can ask questions, request information in a usable format, compare options and take time before agreeing. Ask about any time-sensitive availability or existing notice obligations so you understand the practical consequences.

Level 3 uses a specialist approach to complex barriers affecting a person’s supports. It may involve a coordinated service plan and clearer responsibilities across the support network. It is different from routine service introductions. Compare levels and prepare questions.

The practitioner should have suitable qualifications and experience for the participant’s complex circumstances, and Level 3 needs to be included in the plan. Ask the responsible provider to explain the proposed scope, experience and oversight. NDIS: official requirements.

If someone is in immediate danger, call 000. For concerns about the quality or safety of an NDIS provider or worker, you can contact the NDIS Quality and Safeguards Commission. Funding decisions and plan amounts are handled by the NDIA. A coordinator can help you understand the complaint pathway. NDIS Commission: report an issue.

Ask why a provider is recommended, whether there is a business or financial connection and which alternatives were considered. The final choice should be explained clearly and remain yours.

No. For an emergency or immediate danger, call 000. Use the NDIS Commission’s current reporting information for concerns about the quality or safety of NDIS supports. The enquiry form is not an emergency response channel.

No. Planning and coordinating supports around difficult situations does not replace emergency response, medical treatment or the responsibilities of other services. If there is immediate danger, call 000. Agree ordinary and urgent contact arrangements with the responsible provider.

Use the enquiry form to ask about coordination or an online or in-person introduction. We will discuss fit, availability, meeting arrangements and any applicable fee before confirming.

Yes. A family member, coordinator or another professional can contact us to discuss an introduction with your permission or appropriate authority. Agree how you want to be involved and what can be shared. Read how to start a referral enquiry.

Think about what matters to you, what is working and two or three questions you would like answered. You do not need to send personal documents before an initial enquiry. Try the first-conversation checklist or download the workbook.

Tell us before the appointment about your preferred language, communication format, access needs or a trusted person you would like involved. Discuss what can be arranged and any costs before confirming.

This website does not claim NDIS registration or NDIA affiliation. Our provider arrangements and service scope will be confirmed before any work begins.

If our coordinator works through another provider, ask who is responsible for your service, who enters the agreement with you, who invoices and how feedback is handled. These arrangements must be confirmed before work begins.

We welcome enquiries across Greater Sydney. Tell us your region and ask about online or agreed in-person options, capacity and any travel arrangements before an appointment is confirmed.

Confirm any applicable fee with us before the appointment. The enquiry form does not collect payment, and an introductory conversation is not automatically NDIS-funded.

The enquiry form requests a conversation. The appointment time, format, location or video link and any fee are agreed with you afterwards. Submitting an enquiry is not an appointment confirmation.

Use your own name and contact details, choose a topic and add a brief message. Do not include NDIS numbers, diagnoses, plan documents or health reports. Agree a suitable way to exchange any further information.

No. Our specialist page is general information. Any specialist engagement, relevant experience, capacity, responsible provider and registration arrangements must be confirmed before work starts. Read about the specialist pathway.

Send a short enquiry using your own contact details. Ask about the type of coordination, your area and the proposed provider arrangement. Capacity, fit and a start date need confirmation before a referral is accepted. Please do not send participant records through this form.

Start with your child’s preferences and communication. Discuss a format, timing, breaks or trusted person that could make participation easier. The family guide has prompts for bringing everyday strengths and routines into the conversation.

You can discuss the people involved, questions to ask and the practical transition. Schools, health professionals and NDIS supports have different responsibilities. Coordination does not replace teaching, clinical assessment or a funding decision.

Begin with the person receiving support and the shared aim. Separate observations, preferences and questions for professionals. Agree who will take part and what information can be shared. The family conversation prompts can help structure this discussion.

The website code processes checklist ticks, topic choices, category filters and search text in the current page. Only selections you add to a conversation summary are kept in this browser tab for up to two hours. Review and consent are required before sending a summary; searches are not sent. Notes you add to a downloaded copy or on paper stay with you.

Yes. Download the conversation workbook, provider conversation sheet and handover planner directly. They are personal preparation tools, not an assessment, service agreement or funding recommendation.