Understand your plan
Make the next step easier to see.
Talk through the parts of a plan that need explanation, set everyday priorities and identify who can clarify the remaining questions.
A clearer plan.
A more connected support team.
Support coordination brings the moving parts into a conversation you can use: your priorities, your options, the people involved and the next agreed action.
What coordination helps you do
- Understand your plan and the questions you need answered.
- Compare providers and connect people around your priorities.
- Agree who will act, and when to review what is working.
The coordination cycle
Explore how the process worksStart with you
Name one everyday priority.
Connect the team
Agree the people and actions needed.
Check back
Review what helps and what needs to change.
Ways coordination can helpExplore the six everyday conversations.
Support begins with
what matters to you.
These are common coordination topics to discuss with us. The work available depends on your plan, agreed scope and provider arrangements.
Explore this topic
Choose your support team
Compare options on your terms.
Explore fit, communication, access needs, current capacity and service arrangements. Your preferences guide the conversation.
Keep people connected
Clear roles. Fewer loose ends.
With consent, clarify who needs to speak with whom, what needs doing and when everyone will check progress.
Review what is working
Bring everyday experience into view.
Notice reliability, fit and practical outcomes. Raise issues early and agree what needs to change.
Prepare for change
Plan the handover as well as the next step.
Organise questions about changed needs, new routines or a move between providers, with continuity in mind.
Build your own confidence
Support for the things you want to manage.
Choose what you want to organise yourself and where guidance would make a conversation or decision easier.
Roles, responsibilities and service boundariesUnderstand the arrangement before work begins.
One role.
Several useful conversations.
You might have a plan and feel unsure where to begin. You might have several providers who need clearer communication. Or the support you have may no longer fit your everyday life.
A coordinator helps make these questions more manageable. The aim is to understand choices and organise the next steps with you, rather than decide your life for you.
Support coordination is a different role from plan management, support work and clinical services. Ask who is responsible for each part of an arrangement.
Clear boundaries
make a useful start.
Coordination does not replace diagnosis, therapy, legal advice or an NDIA decision. It does not guarantee a particular funding outcome or a place with a provider.
Before working with us, confirm the service available to you, the provider responsible for delivery, any subcontractor arrangement, availability and rates. Your introduction is a chance to settle these questions.
Different roles.
One shared picture.
A clearer understanding of who does what makes it easier to direct a question to the right person.
You
Your priorities, preferences and choices
Coordinator
Helps organise connections, options and agreed next steps.
Service provider
Delivers the support agreed with you.
Plan manager
Handles funding administration when your plan is plan-managed.
NDIA
Makes scheme decisions about access and funding.
How the coordination process worksFrom an introduction to clear responsibilities and review.
Keep the connection
clear.
A useful coordination conversation connects the person’s priorities with the people involved and an action everyone understands.
- 01
Your priorities
What matters in everyday life.
- 02
A shared understanding
The right people and agreed information.
- 03
A practical next step
Who does what, and when to check back.
From a first question
to an agreed next step.
You set the pace. The practical detail is agreed together before work starts.
Find the starting point
Explain what is working, what feels difficult and the first thing you want to understand. Say who you want involved.
Check the fit and the arrangements
Clarify scope, capacity, coverage, who provides the service and how any fees would work. Ask about provider connections and alternatives.
Agree responsibilities
Set out communication, consent, service terms and the next actions. Keep information sharing relevant and agreed.
Keep reviewing
Talk about what the support changes in everyday life. Adjust the conversation as your needs, confidence and choices develop.
When to explore the specialist pathwayRead about Level 3 and the questions to ask.
Need to understand the specialist pathway?
Compare Levels 1, 2 and 3, and prepare questions about complex support arrangements.
Let’s make the next step clearer.
Begin with a conversation about you. You can ask questions, compare options and take time to decide.