Your practical next steps
From a change in your life to a clear request
Separate what changed, what it means day to day and which official conversation comes next.
- Describe the changeNote what changed and its effect.
- Check the pathwayAsk your my NDIS contact where to start.
- Prepare the requestCheck what information is needed.
Open a question to see what to do next. You can add a situation to your conversation summary. Selections stay in this browser tab until you review and choose to send them.
Can you explain what has changed in everyday life?
Choose the situation closest to yours
I can describe the change
Do this next: Note what is different, when it began and how it affects your usual activities or support. Include what still works.
Go to question 2I need help putting it into words
Do this next: Compare an ordinary day before and after the change. Choose two concrete examples to discuss with someone who knows your situation.
Go to question 2
Have you checked the next step with your my NDIS contact?
Choose the situation closest to yours
Not yet
Do this next: Explain the change and ask whether to discuss current arrangements, a plan variation or a reassessment. Ask what information is relevant to your situation.
Go to question 3I have discussed the pathway
Do this next: Use the current official instructions for the pathway discussed. Keep questions about who may submit the request and the evidence needed on your list.
Go to question 3
Do you have what is needed for that conversation or request?
Choose the situation closest to yours
The relevant information is ready
Do this next: Keep copies and use the official submission channel. Record when you sent the request and how to ask about progress.
Make your next action clearSome information or support is missing
Do this next: Ask what is still needed, who can provide it and how current support will be managed while the request is considered.
Make your next action clear
Prepare one short account of the change
Bring the change, its everyday effect and the outcome you want to your my NDIS contact. The NDIA decides whether a plan changes.
- What changed and when
- Two examples from daily life
- Questions about the right form and evidence
Read the full guide
Open only the explanation you need, or read them all.
Separate the event from its everyday effect
An event might be a new routine, a change at home or a support becoming unavailable. Explain what happens in daily life because of it: what is harder, when it happens, how often and which existing supports are affected.
Use a short timeline rather than trying to retell everything at once. Include what you have already tried and whether it helped. Keep observations factual and separate them from questions or preferences.
Work out who needs the next conversation
A roster problem, a service-quality concern and a question about funded support do not all follow the same route. Start by identifying the issue, then speak with the provider, plan manager, coordinator or NDIS contact who can address that part.
The NDIA describes variations and reassessments as different ways to change a plan. Your NDIS contact can explain the current process for your circumstances. A coordinator can help organise information; the NDIA makes funding decisions.
Ask what information is relevant
Before requesting new reports, ask what evidence is relevant to the issue being discussed. Existing information may help explain the change. A relevant professional can advise on assessments within their own area of practice.
Keep a record of what you were asked to provide and the next agreed action. Use a secure method agreed with the recipient for reports or sensitive documents. Avoid sending a full personal history in a first message.
Keep current support arrangements visible
While a change is being discussed, identify any gap that needs attention now. Check which existing arrangements can continue and who will contact providers. Do not assume a request automatically changes your available funding.
If a service is unsafe, follow the appropriate safety and complaint route rather than waiting for an ordinary review conversation. In an emergency, call 000.
Prepare three questions
What has changed and what does it mean for me? What can I do within current arrangements while it is discussed? Who will explain the next decision and when should I follow up?
Bring these questions to a conversation with us or your NDIS contact. A short, organised summary leaves more time to discuss the support you actually need.
Go to the source
General preparation guidance. Use the current official page and the details of your own plan for decisions.