Understand your plan
Turn plan questions into everyday priorities and useful conversations.
Start with a new plan →Support coordination · Greater Sydney
Connecting people.
Supporting you.
Support coordination across Greater Sydney. Understand your plan, connect with suitable services and work towards the everyday priorities that matter to you.
Coordination through agreed subcontractor arrangements. How the service is arranged.
Practical support. Clear next steps.
Understand coordination →Connect your support team
Compare services and clarify who does what, with your choices at the centre.
Prepare to choose providers →Prepare for change
Identify what is different, what needs to continue and your next action.
Work through a change →One conversation.
Then one clear step.
See the full process - 01
Talk about what matters
Bring an everyday priority, a question or a change you want to discuss.
- 02
Understand the arrangement
Clarify fit, service scope, provider responsibilities, communication and fees.
- 03
Choose your next step
Agree an action, take time or compare options. You set the pace.
What support coordination can help withUnderstand your plan, choose support and keep people connected.
Your priorities firstYour choice of providersClear next steps
Less to untangle.
More room for your priorities.
Understand your plan, bring your support team together and make the next action clear.
01
Understand your plan
Talk through the parts of a plan that need explanation, set everyday priorities and identify who can clarify the remaining questions.
↗02Choose your support team
Explore fit, communication, access needs, current capacity and service arrangements. Your preferences guide the conversation.
↗03Keep people connected
With consent, clarify who needs to speak with whom, what needs doing and when everyone will check progress.
↗04Review what is working
Notice reliability, fit and practical outcomes. Raise issues early and agree what needs to change.
↗05Prepare for change
Organise questions about changed needs, new routines or a move between providers, with continuity in mind.
↗06Build your own confidence
Choose what you want to organise yourself and where guidance would make a conversation or decision easier.
↗This describes the general NDIS support coordinator role. Our own service scope, availability and provider arrangements will be confirmed before any engagement. Read the official NDIS explanation
Information for participants, families and providersFind the approach and arrangement that fit your starting point.
Different starting points.
The same focus on you.
Find the conversation that fits where you are now.
01 / FOR PARTICIPANTSYour voice.
Everyday life.
A thoughtful
Your voice.
Your next step.
Understand your options, ask questions and keep your own choices at the centre.
Explore your starting point →02 / FOR FAMILIES & CARERSEveryday life.
A shared understanding.
Bring your family’s priorities and the person’s own preferences into the conversation.
Find family guidance →03 / FOR REFERRERSA thoughtful
introduction.
Check fit, consent and availability before exchanging participant documents.
Start a referral enquiry →FOR SUPPORT PROVIDERS
A considered partnership.
A clear scope.
Discuss subcontractor coordination, referral relationships and continuity. Start with the proposed work and provider arrangements, without participant records.
How we work and arrange appointmentsOur approach, practical steps and online or in-person conversations.
TANDIVRA SUPPORT
Your priorities.
A connected
way forward.
Support coordination should make the next step easier to understand and the right conversations easier to have.
We focus on practical coordination, participant choice and clear communication. Our model is coordination through agreed subcontractor arrangements with support providers, with responsibilities explained before engagement.
About our approachExplore service information and your rights.
A conversation.
In a way that
works for you.
Request an online introduction or ask about an agreed, accessible place to meet in person. Appointments are confirmed after an enquiry.
ONLINE INTRODUCTION
Connect from where you are
Ask for a video conversation and tell us about communication or access preferences. The time and meeting link are agreed with you.
Request an online introductionIN PERSON · BY ARRANGEMENT
Meet at an agreed location
Discuss your part of Greater Sydney, a suitable accessible meeting place and current availability. Confirm the time and any fee before attending.
Ask about an in-person meetingPractical guides and preparation toolsOriginal articles, worksheets and questions to take with you.
Something useful
to take with you.
Prepare for a conversation with original guides and practical worksheets. No sign-up.
Getting started · 6 min readA new plan. A practical place to begin.
Turn a new NDIS plan into a manageable set of questions, conversations and next steps.
Read the guide
Choosing support · 6 min readChoose a support team that fits your life.
Questions to compare providers, explore fit and understand recommendations before deciding.
Read the guide
Getting started · 4 min readMake the first conversation your own.
What to bring, who can join and which practical questions to ask before starting with us.
Read the guideYour questions. Your next step.
Four personal checklists, a conversation workbook, provider questions and a handover planner.
Before a plan, with a plan or when things changeFind the information pathway for your situation.
A simpler starting point
Not sure where
to begin?
Answer three short questions. Find a useful guide, a practical way to prepare and the right official information.
Answer three questions →- 1
Your starting point
Who are you here for?
- 2
Your focus
What would you like to make clearer?
- 3
Your next steps
What can you read, prepare or ask?
ONE STEP AT A TIME
Where are you
starting from?
Starting an application, receiving a plan and dealing with a change are different conversations. Choose a starting point to see who can help and what to prepare.
Find your starting point
An NDIS partner can explain access, local connections and the evidence needed for an application. The NDIA decides eligibility.
Application steps ↗Put your plan to work
Check your approved supports and funding periods. Set priorities, compare providers and agree the practical details before starting.
Getting started ↗Explain what is different
Speak with your my NDIS contact about changed needs. Gather relevant evidence and discuss whether your current plan can still help.
Plan changes ↗Official guidance checked 31 October 2026. Your circumstances and the current NDIS rules determine the appropriate pathway.
Common questionsOpen an answer or go to the searchable question library.
PRACTICAL ANSWERS
Begin with
your questions.
Browse common questions or search by topic.
Explore all questionsI do not have an NDIS plan yet. Who do I speak to?
Start with an NDIS partner: an early childhood partner for a child younger than 9, or a local area coordinator for an older child or adult. They can explain access and other supports in your area. Call the NDIS on 1800 800 110 to find the right contact. NDIS: how to apply.
I have a new NDIS plan. Where do I start?
Read your goals, budgets, funding periods and the supports included in your plan. Write down what you need first and which services you already use. Ask your my NDIS contact about an implementation meeting. A coordinator, if funded in your plan, can help organise priorities and provider discussions. NDIS: the coordinator's role.
Can I change my support coordinator?
Yes. You choose your coordinator and can change without waiting for your plan to end. Check the notice period in your service agreement and ask for a handover of relevant information with your permission, so your supports continue. NDIS: finding a coordinator.
Is a support coordinator the same as a plan manager?
No. A plan manager helps with claims, provider payments and monitoring funding. A support coordinator helps you connect with supports and build confidence in organising them. NDIS: the difference.
How do I start an introduction?
Use the enquiry form to ask about coordination or an online or in-person introduction. We will discuss fit, availability, meeting arrangements and any applicable fee before confirming.
Is Compas Care Coordination a registered NDIS provider?
This website does not claim NDIS registration or NDIA affiliation. Our provider arrangements and service scope will be confirmed before any work begins.
Let’s find
your next step.
Send a brief enquiry. We will discuss fit, availability and practical arrangements before you decide.